If you are experiencing an issue where you can’t operate any of the pedals on the foot control then please follow the steps below.
If you have recently installed the software on the PC then ensure that you have installed the correct module.
If you are using the Mac then you don’t need to check this as there is only one software which caters for both functions.
The license key determines which module gets installed this is normally indicated on the green license slip. Alternatively this is also indicated by the first 2 characters of the license. For Transcription Module its either RT or ST while the Dictation Module is either RD or SD.
There are two ways to check if the foot control is recognised
Within the Transcription Module you will see foot control icon in the software on the bottom right
Within Device Manager on the PC the foot control will recognise as a HID compliant device for details on how to check this see the Device Vendor and Product ID page here.
These tests help identify whether the problem is with the foot control or with the PC.
If you are experiencing an issue with dictations playing through the wrong speakers then please follow the below.
In the Olympus software you have the option to change the speaker output which is independent of what the PC speaker output is selected. Please see below on how to change the audio output.
PC Speaker: Selects an audio device available on your PC, if you have multiple audio devices then this will select the next available audio device. If you are listening to the dictations through a headset then you would select this option.
Olympus Device Speaker: Selects the Olympus recorder as the speaker if its connected to the PC.
If you are experiencing issues with not being able to hear the dictations in the software, then we would recommend checking the following as it may be a simple fix which can be corrected.
When you are playing the file, you will see the level meter move up and down if there is recording as shown below.
If the level meter doesn’t move at all then this would indicate the dictation has no sound and therefore would have to be rerecorded.
This section goes through configuring the recorder to connect to your wireless network using the Dictation Module.
Note: Device setting will not appear if the recorder isn’t connected.
Repeat the same steps above if you want to add another wireless network to the device. You can register up to 10 wireless networks.
Optional: If you want the recorder to send the file when you press the New button, then tick the box “Prompt to send the dictation when the next dictation file is created”.