P.C. Dictation Systems: Remote Support powered by Bomgar . The appliance is local at our private location in British Columbia Canada. Bomgar is designed to make remote support secure. ... Bomgar works through firewall without VPN tunneling, so your perimeter security can remain intact. All session traffic is encrypted, and Bomgar logs and records each remote session for a detailed audit trail.
Please review out Terms and Conditions of remote support
To request online support please call, email or click the link below and follow instructions:
Remain at your PC during the remote session.
Fees apply unless otherwise stated.
Please ensure all programs/windows/document’s containing sensitive information are closed.
This link will open our Remote Support web page to start a support session.
Follow instructions on the Remote Support Portal
Foot control not working
If you are experiencing an issue where you can't operate any of the pedals on the foot control then please...
Read moreDictations playing through the wrong speakers
If you are experiencing an issue with dictations playing through the wrong speakers then please follow the below. ...
Read moreCan’t hear the dictation
If you are experiencing issues with not being able to hear the dictations in the software, then we would recommend...
Read moreConfiguring the DS-9500 to use a WiFi network
This section goes through configuring the recorder to connect to your wireless network using the Dictation Module. Play Open the...
Read more